Are you still shipping if I order online?
Chupi.com remains open for orders. We have been advised by the Irish Government and Department of Business, Enterprise and Innovation that as long as we observe some stringent rules we can safely ship new orders.
As such, all orders online will continue to ship but may be affected by demand on national postal services like An Post (Ireland) and Royal Mail (United Kingdom). We would advise using DHL to ensure orders are received in a timely manner.
All solid gold orders are shipped via DHL free of charge.
Is it safe to receive parcels?
Our delivery services have issued a statement which outlines that they are still operating their signature service as normal however their couriers have been instructed that it is the choice of the receiver whether they wish to physically sign for their parcel when delivery is taking place. If they don’t wish to sign on the courier scanner as normal, the courier will confirm this with the person on site at the time of delivery and will enter their name against the delivery for our records. The couriers are sanitizing all scanners between delivery/collection drops.
They are also observing social distancing in the warehouses, and a general no contact policy.
Can I include and note and gift wrapping if it’s for a gift?
Absolutely! We know this is such a tough time not being able to see your loved ones. We would love to help in any way, so if this means including a handwritten note with your Chupi piece, please let us know in the comments section of your order and we will be happy to write a note from you.
Can I change the address my packages are delivered to after I have placed my order, as I’m no longer going to be in the city I was planning to be in?
Here at Chupi we are delighted to offer free worldwide shipping.Your piece will be beautifully presented in our luxurious Chupi jewellery box complete with hand-tied ribbon, held within our beautiful Chupi bag and surrounded in gold Chupi tissue paper. All Chupi jewellery will arrive lovingly gift wrapped. If you’d prefer minimal packaging, please choose this option at checkout.
If your piece has not been shipped yet, please email firstname.lastname@example.org with “ORDER ADDRESS CHANGE” in the subject line and we will do our best to redirect your piece to your new preferred address.
I put a deposit down on a piece in the store, can I still pick it up?
Please email email@example.com with your preferred address and phone number, once postal services are reinstated our care team will ship your item free of charge.