Store Reopening FAQ

How many people are allowed per appointment?

At present with social distancing restrictions, you can bring one person from your family group to your appointment. We ask that you both wear a face covering for your appointment.

Can I come into the store early for my appointment?

Due to restrictions we will need to keep strict times on appointments. If you are early for your appointment, please wait outside of our store until the time of your appointment.

What happens if I’m late for an appointment?

I’m afraid not, with so many darling customers on our waiting list, you will need to reschedule and make a new appointment.

How do I alert the store if I’m running late by a couple of minutes for my appointment?

Your appointment has been scheduled with start and end time to facilitate full cleaning protocols – with long waiting lists, we will not be able to accommodate additional time added to your slot. If you don’t think you’ll make it before your end time, please contact care@chupi.com to reschedule your appointment.

Can I upgrade my gold plated or silver Chupi piece in store?

Yes, we would love to welcome you to our store to upgrade your Chupi piece! Simply book a Little Luxuries & Gifting Appointment to arrange an update, however please note that not all gold plated and silver jewellery is directly available in solid gold so your upgrade might be a bespoke request. 

Please include as much detail about your upgrade within the booking form as we might not have your size in store.

Can I just queue up and walk into the store?

Yes, we welcome you to come into our store and browse without an appointment. If you’d like to try on pieces, we can arrange an appointment for you with one of our brilliant jewellery consultants.

Can I book an appointment to get a ring resized that I purchased during Covid?

If you know your correct ring size, please contact care@chupi.com who will be happy to arrange a resize via post. However if you need to be sized for your perfect fit, book a Little Luxuries & Gifting Appointment to arrange a ring resize.

Do I have to wear a mask to my appointment?

For your safety and the safety of our staff, we would advise you to wear a face mask as consultations are likely to take longer than fifteen minutes and will be held less than 2m apart.

I have a Chupi piece that I want to exchange. Do I need an appointment, or can I just walk in?

We can now facilitate in-store exchanges between 1-2pm each day.

I need to purchase my piece by X date, but all the appointments are booked up. What can you do for me?

Our online store is open 24/7, we offer complimentary international shipping plus everything is sent lovingly gift wrapped. If you change your mind, we offer 100 days returns or exchanges. We also offer complimentary Digital Jewellery Appointments, where you can book a video consultation to browse our sparkling heirlooms from anywhere in the world.

Will there be a phone number available?

All appointments and appointment cancellations will be done via email. Please click here to book an in store appointment.

Will you be accepting cash?

We kindly encourage you to utilise cashless payments where possible.
The machine touchpad will be sanitised between each use.

Will the entire collection be in store to view?

Yes, our entire solid gold collection will be available in store, however please specify exactly which pieces you would like to see during your appointment so we can ensure we have these ready for your arrival. 
Unfortunately as our gold plated silver and silver pieces cannot be cleaned between appointments due to risk of sanisiter damaging the pieces, this collection will not be available in store at present but can be ordered online from www.chupi.com.