Request a refundUpdated 9 months ago

Access your Chupi account on www.chupi.com, by clicking the My Account icon 👤 in the top right hand of the website (or from the main menu in the top left of the site on mobile).

Login to your account using your email address (the email you use as a contact when placing your orders with Chupi).

Select the order from your order history list that you wish you return for refund.

Your order must be within *30 days of delivery to qualify for refund.  

Please click here to read more about our returns policy.

*This 30 day return or refund policy is applicable to all Chupi pieces, with the exception of bespoke, custom made, personalised or custom engraved jewellery. 

For hygiene reasons, earrings are final sale, and do not qualify for our 30 day returns policy.