I asked for a custom length chain but it arrived as standard length?

We are so sorry to hear that your chain is the wrong length. We want to make sure that you love your Chupi piece and therefore we will resolve this for you right away.

Please visit www.returns.chupi.com.

We will cover the cost of your return postage. As soon as your piece arrives to our studio we will get working on amending the length for you.

Please allow up to 2 weeks for your necklace to be returned from once we have received it in studio.

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If you would like more information email us at care@chupi.com