What do I do if I receive a faulty item in my order?

Due to the handmade nature of our jewellery, mistakes are very rare but should you receive a faulty piece please contact us, pop an email to care@chupi.com or call us on 00 353 (0)1 551 0352 where we will take your order details and provide you with instructions on how to return your order.

We will then send out a replacement piece as soon as possible.

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If you would like more information email us at care@chupi.com