My camera is blank when trying to use the Virtual Try-On, how can I fix this?

This can happen if you haven’t enabled camera permissions for the browser you are using. Virtual Try-On needs the use of your phone’s camera in order to capture an image of your hand.

To enable camera permissions on iOS:

  1. Go to Settings > Privacy > Camera
  2. Enable for the app you are using

 

To enable camera permissions on Android:

  1. Go to Settings > Apps & Notifications > App permissions > Camera
  2. Enable for the app you are using
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