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Request a repair
Request a resize
Request an exchange
Request a return
Request an upgrade
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FAQs
Monday - Friday | 9am to 5pm GMT
Phone:
00 353 (0)1 551 0352
Email:
care@chupi.com
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Customer Care - Returns & Exchanges | Chupi Jewellery
Orders
Orders
Online Orders (3)
Are you still shipping if I order online?
Can I change the address my packages are delivered to after I have placed my order?
Can I include a note and gift wrapping if my order is a gift?
Ordering Online (12)
Are my details safe when ordering online?
Do I need to set up an account on www.chupi.com?
I've forgotten my Chupi account password!
What is a Chupi wishlist?
I cannot visit your store - do you offer Virtual Appointments?
I have reached out about my order - when will I receive a response?
See all 12 articles in "Ordering Online"
Changing Your Order (5)
Can I change my order after I have placed it?
I have an incorrect item in my order, what do I do?
I’m missing an item from my order, what do I do?
What do I do if I receive a faulty item in my order?
Can I cancel my order after I have placed it?
Events (4)
Summer Sale 2022 Terms & Conditions
Wedding & Engagement Offer 2022 Terms & Conditions
Black Friday 2021 Terms & Conditions
Heirloom Ring Event 2021 Terms & Conditions
