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Customer Care - Returns & Exchanges | Chupi Jewellery
Bespoke Orders
Bespoke Orders
Engraving (4)
Can I get my piece engraved with a sentence?
Can I get my North Star necklace pendant engraved?
If I want my piece engraved how long will it take?
Can I get my ring engraved?
Using Different Stones (12)
Can I add a birthstone/diamond to the Star Sign Necklace?
Can I get this eternity band with grey/black diamonds/birthstones instead?
Can I swap my diamond? I saw one in store that I prefer.
Can I get a Crown of Hope made with grey diamonds?
Can I get grey diamonds side stones instead of classic diamond side stones? (eng/heirloom rings)
Can I switch the diamond for a Topaz?
See all 12 articles in "Using Different Stones"
Chain Length (7)
Is changing the length of Love Luck Laughter necklace possible?
Can I get an extender on my Chupi necklace to wear at different lengths?
Can I buy a chain on its own to use to wear my piece at different lengths?
Do you make bespoke sizes and necklace lengths?
I asked for a custom length chain but it arrived as standard length?
Can I have any size chain? Do you have this length available in store without having to send off for it?
See all 7 articles in "Chain Length"
Polished Bands (2)
Can I get the Written in the Stars made in a polished band?
Is it possible to get a polished band? What is the fee for wedding bands to be made with polished bands?
Personalising Orders (17)
Do you offer a bespoke service to make a special piece just for me?
Can you make me a piece from my design?
Can I add birthstones to the inside of my wedding/engagement band?
I want my wedding band to sit against my engagement ring. Can you add a bevel so that it sits right against it?
Can I customise my engagement ring?
I have a ring that my grandmother gave me. Can you make this into something else for me? Or set the stones into a new ring?
See all 17 articles in "Personalising Orders"
