Requests
Request a repair
Request a resize
Request an exchange
Request a return
Request an upgrade
Care Categories
Get in Touch
FAQs
Monday - Friday | 9am to 5pm GMT
Phone:
00 353 (0)1 551 0352
Email:
care@chupi.com
Back to chupi.com
Customer Care - Returns & Exchanges | Chupi Jewellery
Bespoke Orders
Bespoke Orders
Engraving (4)
Do you offer an engraving service?
Can I get my necklace pendant engraved?
How long does engraving take?
Which Chupi pieces can be engraved?
Using Different Stones (4)
Do you offer fine jewellery customisation? I.e. necklaces, earrings etc
Can I swap my diamond? I saw one in store that I prefer.
Can I have my chosen piece set with grey diamond side stones instead of classic diamond side stones?
Can I have my chosen piece set with a grey diamond instead of a classic?
Chain Length (3)
Is it possible to change the length of my necklace?
Can I get an extender on my Chupi necklace to wear at different lengths?
What chain lengths do you offer?
Personalising Orders (7)
Does Chupi offer a custom design service?
Will a Chupi wedding band sit flush with my engagement ring?
Can my Chupi engagement ring or wedding band be customised?
I have a family heirloom I would like incorporated into a Chupi design. Do you offer a remodelling service?
Do you offer any alternative metal options?
Can I order a Chupi pendant without a chain?
See all 7 articles in "Personalising Orders"
