Email care@chupi.com to organise an exchange. Your order must be within *30 days of delivery to qualify for exchange. Please click here to read more about our returns policy. *This 30 day return or refund policy is applicable to all Chupi pieces, wit

Email <a href="mailto:care@chupi.com">care@chupi.com</a> to organise an exchange.Your order must be within *30 days of delivery to qualify for exchange. Please <a href="https://care.chupi.com/en-US/chupi-returns-policy-301180" rel="noopener noreferrer" target="_blank">click here</a> to read more about our returns policy.<hr>*This 30 day return or refund policy is applicable to all Chupi pieces, with the exception of bespoke, custom made, personalised, or custom engraved jewellery.&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For hygiene reasons, e<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">arrings are final sale, and do not qualify for our 30 day returns policy.&#xA0;&#xA0;

Request an exchange

Once you have reached out to care@chupi.com requesting an exchange within *30 days of delivery, our team will be in touch shortly to advise the next steps for your exchange. Please ensure you provide your original order number or alternative proof of

Once you have reached out to <a href="mailto:care@chupi.com" id="isPasted" style="text-decoration:none;">care@chupi.com</a> requesting an exchange within *30 days of delivery, our team will be in touch shortly to advise the next steps for your exchange.&#xA0;Please ensure you provide your original order number or alternative proof of purchase to proceed with an exchange request without delay.&#xA0;If your order is shipped back to us for exchange, please allow 10-14 business days from when your return is delivered to us for your request to be processed. Once your exchange is processed, shipping times will depend on the availability of your new piece.You are welcome to visit our store to facilitate an exchange in person. <a href="https://www.chupi.com/pages/our-store" style="text-decoration:none;">Click here</a> to view our store location and opening hours. Immediate exchange will depend on in-store stock availability. If your desired new piece is out of stock our store team can take a pre-order and advise your lead time.*This 30 day return or refund policy is applicable to all Chupi pieces, with the exception of bespoke, custom made, personalised or custom engraved jewellery.&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For hygiene reasons, e<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">arrings are final sale, and do not qualify for our 30 day returns policy.Availability:&#xA0;If your new piece is available immediately, it will be shipped within 3-5 days of your exchange being processed.&#xA0;If your new piece is not in stock, it will be made to order, or placed on pre-order. We will reach out and advise the lead time for your new piece in this case.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please note, extended lead time may apply depending on the availability of the piece chosen for exchange at the time of processing.Please <a href="https://care.chupi.com/en-US/chupi-returns-policy-301180" rel="noopener noreferrer" target="_blank">click here</a> to read more about our returns policy. Gift exchange:If you received your Chupi piece as a gift and don&#x2019;t have a receipt or original order number, please provide the name and email address of the person that gifted you the piece, we can then check that it falls within our 30 day policy. Once the order is within 30 days*, we would be delighted to exchange your piece for something else from our collection.*This 30 day return or refund policy is applicable to all Chupi pieces, with the exception of bespoke, custom made, personalised or custom engraved jewellery.&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For hygiene reasons, e<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">arrings are final sale, and do not qualify for our 30 day returns policy.<hr>Chupi Client Services FormWhen proceeding with a service and posting your piece to us, it is essential that you complete and enclose the Client Services Form you received upon delivery of your Chupi piece. If you no longer have your Client Services Form to hand, please reach out to <a href="mailto:care@chupi.com" style="text-decoration:none;">care@chupi.com</a> and we can provide you with a new one.The inclusion of this form will ensure we have all of your details, and the details of your requested service, to ensure your request can be processed without delay.<hr>If you have any questions about organising an exchange, you can get in touch with at <a href="mailto:care@chupi.com">care@chupi.com</a>

The Chupi exchange process

chupi-jewellery

Return for Exchange

Exchanges & Returns

The Chupi assessment & repair process

Repairs

Request a resize

How to choose my ring size

How to choose a ring size for somebody else?

Chupi resizing advice

Adjustable rings

Resize & Alteration

Chupi Engraving Service

Cleaning Service

Replacing a missing earring-back

Other Services

Repairs & Services

Chupi Returns policy

International Returns

Request a refund

The Chupi refund process

Return for Refund

DHL delivery

How to track my delivery?

Delivery Times & Delays

How will my package be delivered?

Can I claim VAT back on my purchase?

Will I be charged customs to accept my delivery?

Shopping from the UK

International Shipping

I won’t be home when delivery is due

Can I change my shipping address?

My package is held up in customs

Problems with Delivery

Shipping & Delivery

Placing an online order

Can I add a personalised note to my order?

Trouble completing my online order

I have a bespoke request

Expected lead times

Ordering online

Book a Virtual Appointment

Virtual Consultation

Can I make changes after my order is placed?

Can I cancel my online order?

Changing my Order

Pay in instalments with Humm

Which payment methods do you accept?

How to use my Chupi voucher online?

Do you accept One4All vouchers?

When will my account be charged?

I have a spend limit on my card - how can I pay?

Payment

Ordering Online

Other Gemstones

Information on recycled gold

Hallmarking

Alternative metals

Allergies

Can I upgrade my plated Chupi piece?

Solid Gold

Lab-Grown Diamonds

Grey Diamonds

Classic Diamonds

Diamonds

Caring for your Chupi Piece at home

Do you offer a professional jewellery cleaning service?

Caring for your piece

Sizing

Materials & Sizing

Location & Opening Hours

Can I purchase my ring size in the store?

Is the full Chupi collection stocked in store?

Can I collect my online order in store?

Purchasing In Store

Appointments

I’m running late for my appointment! What do I do?

Our Store

I can’t access the camera button on Virtual Try-On, what should I do?

My camera is blank when trying to use the Virtual Try-On, how can I fix this?

How do I save my Virtual Try-On image?

How do I share my Virtual Try-On image?

Virtual Try-On

Our Online Store

Mon-Sat*	10:00 – 18:00
Sun	12:00 – 17:00
*Saturday by appointment only
Closed Bank Holidays