I want to exchange my piece?

We are always sorry to hear that a piece is not right, however with our 100 day exchange policy getting the perfect piece couldn’t be simpler. Just visit care.chupi.com/returns and fill out the returns form and our team will take care of your exchange once it arrives in studio.

Please allow up to 14 days for your order to be processed from the day that it arrives in studio.

Similar Questions

I want to return my piece?

In the event that you would like to return your Chupi piece we offer a 100 day return or exchange policy. You can find the information for returning your piece on care.chupi.com and this will help our team look after you in the quickest and most effective manner.

We will refund you as soon as the piece arrives to the studio. Please allow up to 14 working days for your refund to be processed.

What is your returns policy?

Our returns policy couldn’t be simpler. Try your piece on in the comfort of your own home and if you need to send it back, you have 100 days from the date you received your order to exchange or return provided you have your receipt. We love what we make and we want you to love your Chupi piece every bit as much.