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chupi-jewellery

If you have any questions please contact our Customer Care at 00 353 (0)1 513 3050 or email care@chupi.com. Our specialists are on hand to assist you from 9am to 5pm, Monday to Friday.

Chupi Jewellery Customer Care

The Chupi assessment & repair process

Repairs

Request a resize

How to choose my ring size

How to choose a ring size for somebody else?

Chupi resizing advice

Adjustable rings

Resize & Alteration

Chupi Engraving Service

Cleaning Service

Replacing a missing earring-back

Other Services

Repairs & Services

Chupi Returns policy

International Returns

Request an exchange

The Chupi exchange process

Return for Exchange

Request a refund

The Chupi refund process

Return for Refund

Exchanges & Returns

DHL delivery

How to track my delivery?

Delivery Times & Delays

How will my package be delivered?

Can I claim VAT back on my purchase?

Will I be charged customs to accept my delivery?

Shopping from the UK

International Shipping

I won’t be home when delivery is due

Can I change my shipping address?

My package is held up in customs

Problems with Delivery

Shipping & Delivery

Placing an online order

Can I add a personalised note to my order?

Trouble completing my online order

I have a bespoke request

Expected lead times

Ordering online

Book a Virtual Appointment

Virtual Consultation

Can I make changes after my order is placed?

Can I cancel my online order?

Changing my Order

Pay in instalments with Humm

Which payment methods do you accept?

How to use my Chupi voucher online?

Do you accept One4All vouchers?

When will my account be charged?

I have a spend limit on my card - how can I pay?

Payment

Ordering Online

Other Gemstones

Information on recycled gold

Hallmarking

Alternative metals

Allergies

Can I upgrade my plated Chupi piece?

Solid Gold

Lab-Grown Diamonds

Grey Diamonds

Classic Diamonds

Diamonds

Caring for your Chupi Piece at home

Do you offer a professional jewellery cleaning service?

Caring for your piece

Sizing

Materials & Sizing

Location & Opening Hours

Can I purchase my ring size in the store?

Is the full Chupi collection stocked in store?

Can I collect my online order in store?

Purchasing In Store

Appointments

I’m running late for my appointment! What do I do?

Our Store

I can’t access the camera button on Virtual Try-On, what should I do?

My camera is blank when trying to use the Virtual Try-On, how can I fix this?

How do I save my Virtual Try-On image?

How do I share my Virtual Try-On image?

Virtual Try-On

Our Online Store

All articles

Categories

Repairs & Services

Exchanges & Returns

Shipping & Delivery

Ordering Online

Materials & Sizing

Our Store

Our Online Store

Mon-Sat*	10:00 – 18:00
Sun	12:00 – 17:00
*Saturday by appointment only
Closed Bank Holidays