Shipping & Delivery

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DHL delivery

All Chupi orders will be shipped with our trusted delivery partner DHL. This is a fully tracked service – once your order has dispatched, you will receive a shipping confirmation email complete with DHL tracking link. Once your order has left us and

How to track my delivery?

Once your order is dispatched, you will receive a shipping confirmation email complete with DHL tracking link. You can enter your DHL tracking number and track your order here.

How will my package be delivered?

At Chupi we offer free shipping for pieces purchased online with custom taxes and duties paid to the European Union, United Kingdom, United States and Canada. We offer shipping to a limited number of third party countries and regions (see list below)

How much does delivery cost?

All Chupi orders placed online shipping to the European Union, United Kingdom, United States and Canada are delivered with customs and duties paid. We offer shipping to a limited number of third party countries and regions (see list below) with a cos

I need my order by a certain date, can you have it ready by then?

We try our best to get all of our orders to customers on time however, ideally we recommend the following when placing an order:. Please give 2-3 weeks when ordering from our Fine Jewellery collection to guarantee on time delivery. On chupi.com all o

What are your estimated shipping times?

Once your piece is dispatched the estimated delivery times are as follows:. Ireland: 1-3 working days. UK: 5-7 working days. Europe: 5-7 working days. USA: 7-10 working days. Australia: 10-12 working days. Rest of the World: 10-12 working days. We us

How long will it take to make my engagement / wedding ring?

All of our Chupi engagement, wedding and heirloom rings are handmade to order by our master goldsmiths here in Ireland. Your piece will take between 6 to 8 weeks to make depending on your stone, style and metal selections at the time of purchase. Ple

I need my order urgently, will it arrive on time?

We process and dispatch all orders as quickly as possible, however if you need your order by a certain date please let us know in the notes field when placing your order and we will do our very best to get it to you in time. Please contact care@chupi

I have multiple items in my order, can they be shipped seperatedly?

As part of our drive toward sustainability and to ensure no part of your order is missed, pieces ordered together do not ship separately, but ship together once all pieces are available, eg : if you order multiple pieces at once, but one piece in th