The Chupi GuaranteeUpdated 23 days ago
At Chupi, each piece is meticulously crafted by our team of highly skilled goldsmiths. We take great pride in the quality and craftsmanship of our jewellery, offering you peace of mind knowing that every Chupi piece comes with a two-year guarantee and ongoing access to lifetime service.
Terms & Conditions:
This guarantee is extended to you, the original purchaser, or associated party. To benefit from your warranty, we simply ask that you provide proof of purchase such as a receipt, original order number, or email address associated with the order.
Your Chupi Guarantee includes:
Quality Assurance: We stand by the quality of our work and as such guarantee every piece of Chupi fine jewellery for two years after purchase.
Lifetime Warranty on Diamonds & Gemstones: We offer a lifetime warranty on the authenticity of your diamond or gemstone selections. If any diamond or gemstone does not meet independent assessment standards of authenticity, we will replace it
Complimentary Resizing: We offer one complimentary resize on all solid gold and bespoke metal rings within one year of delivery.
Access to Chupi Services: As a Chupi owner, you have access to the expertise of our master craftspeople through Chupi maintenance and repairs services, with applicable fees.
Flexible Returns: Enjoy the option to exchange or return your piece within 30 days of delivery. For rings within our Engagement Ring Collections, this extends to one year.
Over the holiday period we offer an extended returns window for products purchased from November 1st which can be exchanged or returned until January 30th
Exceptions:
Earrings and Personalised Pieces: Items that have been engraved, stamped, or custom-made in special metals cannot be refunded. For hygiene reasons, earrings cannot be returned or exchanged.
Quality Standards: Each item in the Chupi collection undergoes rigorous three-point quality inspection to ensure perfection before purchase. Scratches, cracks, chips, or breakages of diamonds or gemstones, as well as scratches, chips, misshapen, bent, buckled or cut bands, pulled claws and discolouration caused by external agents, are not covered by warranty.
Loss, Theft, or Damage: The guarantee does not cover loss, theft, or damage to pieces or any of their components, including diamonds, gemstones, earrings, earring backs, or chains.
Void of Warranty: Any transfer of ownership or repairs, services, or maintenance performed by a professional outside of the Chupi services program will render the guarantee void.
At Chupi, we are dedicated to ensuring your satisfaction and confidence in every piece you own.