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Customer Care - Returns & Exchanges | Chupi Jewellery
Materials & Solid Gold
Materials & Solid Gold
Solid Gold (9)
What is Chupi jewellery made of?
My solid gold piece is leaving a mark on my skin?
Where does your gold come from?
Does your jewellery contain nickel?
Are Chupi pieces hallmarked?
The piece I want is only available in Yellow Gold. Can I get it in White Gold/Rose Gold?
See all 9 articles in "Solid Gold"
Gold Plated (7)
I’m disappointed to hear that you are discontinuing plated rings. Is this permanent?
I can’t find my piece online? Where did it go?
My gold plated piece is leaving a mark on my skin?
Can I get this piece in a different colour of gold, silver or rose?
Can I get a gold plated ring for my engagement ring?
Can I get my Rose Gold Plated/Silver piece Hard Gold Plated instead? What is the cost?
See all 7 articles in "Gold Plated"
Solid Gold vs Gold Plated (4)
Can I get a gold plated ring for my engagement ring?
Can I order a piece in a different colour of 14k gold?
What is 14K gold fill?
What is the difference between gold plated and solid gold?
Caring for your piece (4)
How should I care for my gold plated Chupi jewellery?
How should I care for my solid gold Chupi jewellery?
Do you offer a cleaning service for engagement rings?
Do you offer a cleaning service for engagement rings?
Our Diamonds (8)
Where do your diamonds come from? Are they ethically sourced? How do I know that my diamond is conflict free?
Why can’t you tell me the mine/country my diamond came from?
What will a valuation form tell me about my piece?
What size are the diamonds in your engagement rings?
Does my diamond ring come with a certificate?
Where is my piece made?
See all 8 articles in "Our Diamonds"
Lab Grown Diamonds (1)
Does my diamond ring come with a certificate?
Grey Diamonds (9)
Why aren’t Grey diamonds certified like classics? Does this mean they are not authentic diamonds?
Can you send pictures of the grey diamonds you currently have in stock?
Can you send pictures of the grey diamonds you currently have in stock?
What are diamond inclusions?
Where do you source your diamonds?
Does my diamond ring come with a certificate?
See all 9 articles in "Grey Diamonds"
Moissanite (7)
What gives moissanite it’s fire?
Does moissanite break easily?
What does moissanite rate as on the Mohs Scale of Hardness?
Where does Chupi source moissanite gemstones from?
What is moissanite?
Will moissanite ever fade or lose it’s fire over time?
See all 7 articles in "Moissanite"
Allergies (3)
Can I wear Chupi jewellery if I have allergies/sensitive skin?
Does your jewellery contain nickel?
My solid gold / plated piece is turning my skin black. Why is this?
