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Problems with Delivery

I won’t be home when delivery is due

Please follow instructions from DHL to manage your shipment and delivery directly. If you will not be home to accept your delivery within DHL’s advised delivery window, you can request a new delivery date through DHL to ensure your precious package i

Can I change my shipping address?

If you have not received a Chupi shipping notification email yet, we should still be able to amend your shipping details prior to dispatch. Please reach out to [email protected] as soon as possible. If you have already received tracking information, thi

My package is held up in customs

When an order ships internationally, there is the possibility that there may be a delay in customs processing and clearance, depending on the destination. Unfortunately, any customs delays are outside of our control. In the case of a customs hold, DH