Access your Chupi account on www.chupi.com, by clicking the My Account icon 👤 in the top right hand of the website (or from the main menu in the top left of the site on mobile). Login to your account using your email address (the email you use as a

Access your Chupi account on www.chupi.com, by clicking the My Account icon &#x1F464; in the top right hand of the website (or from the main menu in the top left of the site on mobile).Login to your account using your email address (the email you use as a contact when placing your orders with Chupi).Select the order from your order history list that you wish you return for refund.Your order must be within *30 days of delivery to qualify for refund. <a href="https://docs.google.com/document/d/1-ZgIm0gw1L_vd9IrYGjsPGZnpbWJaLglPlwE82XNZVY/edit#">&#xA0;</a>Please <a href="https://care.chupi.com/en-US/chupi-returns-policy-301180" rel="noopener noreferrer" target="_blank">click here</a> to read more about our returns policy.<hr>*This 30 day return or refund policy is applicable to all Chupi pieces, with the exception of bespoke, custom made, personalised or custom engraved jewellery.&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For hygiene reasons, e<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">arrings are final sale, and do not qualify for our 30 day returns policy.&#xA0; &#xA0;&#xA0;

Request a refund

Once you have submitted a return request through your customer account within *30 days of delivery, our team will be in touch shortly to advise the next steps for your return. Please ensure you provide your original order number or alternative proof

Once you have submitted a return request through your customer account within *30 days of delivery, our team will be in touch shortly to advise the next steps for your return.&#xA0;Please ensure you provide your original order number or alternative proof of purchase to proceed with a refund request without delay.&#xA0;If your order is shipped back to us for refund, please allow 10-14 business days from when your return is delivered to us for your request to be processed. Once your refund is processed, you will receive a refund notification email letting you know, and should see the funds reflected in your account in the coming days.*This 30 day return or refund policy is applicable to all Chupi pieces, with the exception of bespoke, custom made, personalised or custom engraved jewellery.&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For hygiene reasons, e<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">arrings are final sale, and do not qualify for our 30 day returns policy.All payments will be refunded to the payment method originally used for purchase. We cannot facilitate refund to an alternative card. We cannot facilitate a cash refund for a purchase originally made using card, or vice versa.You are welcome to visit our store to facilitate a return in person. <a href="https://www.chupi.com/pages/our-store" style="text-decoration:none;">Click here</a> to view our store location and opening hours. Gift returns:If you received your Chupi piece as a gift and don&#x2019;t have a receipt or original order number, please provide the name of the person that gifted you the piece, we can then check that it falls within our 30 day policy. Once the order is within 30 days*, we would be delighted to exchange your piece for something else from our collection.*This 30 day return or refund policy is applicable to all Chupi pieces, with the exception of bespoke, custom made, personalised or custom engraved jewellery.&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For hygiene reasons, e<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">arrings are final sale, and do not qualify for our 30 day returns policy.<hr>Chupi Client Services FormWhen proceeding with a service and posting your piece to us, it is essential that you complete and enclose the Client Services Form you received upon delivery of your Chupi piece. If you no longer have your Client Services Form to hand, please reach out to <a href="mailto:care@chupi.com" style="text-decoration:none;">care@chupi.com</a> and we can provide you with a new one.The inclusion of this form will ensure we have all of your details, and the details of your requested service, to ensure your request can be processed without delay.<hr> If you have any questions about organising a return, you can get in touch with at <a href="mailto:care@chupi.com">care@chupi.com</a>Please <a href="https://care.chupi.com/en-US/chupi-returns-policy-301180" rel="noopener noreferrer" target="_blank">click here</a> to read more about our returns policy.&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;

The Chupi refund process

Back to Site

chupi-jewellery

Return for Refund

Exchanges & Returns

The Chupi assessment & repair process

Repairs

Request a resize

How to choose my ring size

How to choose a ring size for somebody else?

Chupi resizing advice

Adjustable rings

Resize & Alteration

Chupi Engraving Service

Cleaning Service

Replacing a missing earring-back

Other Services

Repairs & Services

Chupi Returns policy

International Returns

Request an exchange

The Chupi exchange process

Return for Exchange

DHL delivery

How to track my delivery?

Delivery Times & Delays

How will my package be delivered?

Can I claim VAT back on my purchase?

Will I be charged customs to accept my delivery?

Shopping from the UK

International Shipping

I won’t be home when delivery is due

Can I change my shipping address?

My package is held up in customs

Problems with Delivery

Shipping & Delivery

Placing an online order

Can I add a personalised note to my order?

Trouble completing my online order

I have a bespoke request

Expected lead times

Ordering online

Book a Virtual Appointment

Virtual Consultation

Can I make changes after my order is placed?

Can I cancel my online order?

Changing my Order

Pay in instalments with Humm

Which payment methods do you accept?

How to use my Chupi voucher online?

Do you accept One4All vouchers?

When will my account be charged?

I have a spend limit on my card - how can I pay?

Payment

Ordering Online

Other Gemstones

Information on recycled gold

Hallmarking

Alternative metals

Allergies

Can I upgrade my plated Chupi piece?

Solid Gold

Lab-Grown Diamonds

Grey Diamonds

Classic Diamonds

Diamonds

Caring for your Chupi Piece at home

Do you offer a professional jewellery cleaning service?

Caring for your piece

Sizing

Materials & Sizing

Location & Opening Hours

Can I purchase my ring size in the store?

Is the full Chupi collection stocked in store?

Can I collect my online order in store?

Purchasing In Store

Appointments

I’m running late for my appointment! What do I do?

Our Store

I can’t access the camera button on Virtual Try-On, what should I do?

My camera is blank when trying to use the Virtual Try-On, how can I fix this?

How do I save my Virtual Try-On image?

How do I share my Virtual Try-On image?

Virtual Try-On

Our Online Store

Mon-Sat*	10:00 – 18:00
Sun	12:00 – 17:00
*Saturday by appointment only
Closed Bank Holidays